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Technical issues

FAQ


How do I reset my password?

Click on "Forgot your password?" on the login page. Enter the e-mail address used to register and click on "Request Password". Within five minutes, you will be sent an e-mail with your username and a new password. Copy and paste it to avoid making any mistakes.

What do I do if my account is locked?

You will need a new password to unlock your profile. Click on "Forgot your password?" on the login page. Enter the e-mail address used to register and click on "Request Password". Your profile will be unlocked and a new password will be sent to the e-mail address provided. Copy and paste it to avoid making any mistakes.

Why can I not upload my CV or other attachments when applying?

A maximum of 10 files can be uploaded (including CV, education certificates, awards, achievements, photo, etc.), and the size of each file should not exceed 1 MB. If you have not exceeded either of these limits, then try to re-upload the documents using an alternative browser.

If files exceed the limit, upload the most important document – ie, your CV – and forward the rest directly to the recruitment team once you have been contacted.

I am unable to log in due to a technical error.

First, delete cookies in your browser. Also make sure that Java and Flash Player are up to date, then refresh the page and try again. Using an alternative browser such as Internet Explorer may also resolve the issue.

I am unable to access my profile due to incorrect login or too many failed attempts.

Ensure that the correct username and password have been entered. Alternatively, if the account is locked after several failed attempts, it can be unlocked by requesting a new password. Click on the "Forgot your password?" link on the login page, enter the e-mail address used to register and click on "Request Password". The system will unlock your profile and send a new password; copy and paste to avoid making any mistakes.

When I try to register, it says my e-mail address is reserved and cannot be used.

Try to log in rather than registering. If you do not know your password, click on "Forgot your password?" on the login page, enter the e-mail address and click on "Request Password". An e-mail will be sent with your existing username and a new password; copy and paste them to avoid making any mistakes.

Where can I find the reference number of the position I am applying for?

Reference numbers or publication IDs are usually displayed on the job advertisement. Click on the job title to display the reference number and job description.

My application was not acknowledged. Did you receive it?

Once an application is submitted successfully, the application status will change from "Draft" to "In process". This information is available on the Overview page of your profile. If your application is still marked "Draft", please resubmit.

How can I get an update on my application?

Our recruitment team will contact you in due course with further details about the progress of your application. You should also check for changes to the application status on the Overview page.

I would like to cancel my application. How do I proceed?

Once an application has been submitted, you can withdraw it but not cancel it.

To do this:
  • Go to your Overview page
  • Under Applications, select the required application
  • Click on "Withdraw"

I am trying to submit an application but receive a notification that the "Publication is not released".

This may occur when a job posting is no longer active or not available anymore.

My application status reads "Unsuccessful". Was my application received?

If the application status is marked "Unsuccessful", unfortunately you have not been selected for the position on this occasion.

I have registered my CV but my profile is "Not released".

You can change the status of your profile at any time. When it is "released", your CV will be kept in our talent pool and our recruitment team may contact you with suitable vacancies.

To change the status:
  • Log in to your profile.
  • Go to the Overview page.
  • Navigate to the Profile Status section.
  • Click on "Change Profile Status".
  • Check the box to release your profile.
  • Save your selection.

How do I receive career opportunities via e-mail?

To receive vacancies that match your profile, set up an alert on the Overview page stating what you are looking for and how often you wish to be e-mailed.

How do I change the e-mail address on my account?

  • Log in to your profile.
  • Go to the Overview page.
  • Replace the old e-mail address with the new one.

How do I change my password?

  • Log in to your profile.
  • Go to the Overview page.
  • Under "Do you want to change your password", enter both your old and new passwords.
  • Save the entries.
  • The new password will be effective starting with your next login.

How do I set up job alerts?

  • Log in to your profile.
  • Go to the Overview page.
  • Go to Job agents.
  • Click on "Add Job Agents" and follow the instructions.

How do I change my username?

  • Log in to your profile.
  • Go to the Overview page.
  • Change the current username.

How do I delete my profile?

  • Log in to your profile.
  • Go to the Overview page.
  • Go to "Delete registration" and follow the instructions.

We hope you have enjoyed using our career portal. We value your feedback and would like to know if there were any technical challenges which led you to remove your profile. We will send an e-mail to confirm cancellation of your registration. If at any time you would like to re-register, please do so.

When I click on another page, the site returns to the login page. What should I do?

First, delete your cookies. Additionally, check to make sure that your browser is supported by ABB and your Flash Player is up to date.

When I click on "Submit", nothing happens or a blank page loads. What can I do?

Check to make sure that your browser is supported by ABB and your Flash Player is up to date.

I have not found an answer to my question above. What should I do?

Please send us an e-mail with a clear description of the issue; we will respond ASAP. 

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