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Machine builders drives international support

End customers today are increasingly asking for and expecting OEMs to provide a complete range of services for all devices in their machines, including drives. Moreover, they want this support and service faster than ever before.

ABB is well positioned to help machine builders like you to do this using a variety of support solutions which will satisfy your end customers’ need for service, maintenance, uptime and competitiveness. 

Read the white paper to learn more.

1. DriveHelp service
2. Training for OEMs
3. Service co-operation
Have you heard about DriveHelp? This is our advanced warranty support service, specially designed for our Machine Builder customers. It’s based on using a global single point of contact so OEMs are sure that whatever support is needed, it is only one phone call away – wherever, whenever the need arises. This means that 24/7 there is a trained dedicated team covering all the time zones offering you service, advice, spare parts stocks and global availability in a seamless program
A drive is an essential part of a machine, and understanding how it interacts with the other parts is vital for the most efficient maintenance. ABB offers comprehensive training to provide theoretical and practical examples of maintenance in action. Tailored training brings you skills to do basic drives maintenance in machine applications. With this key knowledge your engineers are able to detect and, in many cases, correct the cause of failures without delay. Your customers will appreciate the quick, coherent and reliable service from your staff. 

ABB works towards long-standing cooperation with its Machine Builders customers, filling support and service needs across product generations. Joint product data management, life cycle management, and support and service network management create a base for superior operational excellence and end-customer experience. A Machine Builders service frame agreement is an essential tool to manage cooperation in a structured way in today’s global environment. Please ask your ABB representative for details.

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