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ABB's rapid service saved the day of a Finnish funfair and its visitors

In August 2014, Suomen Tivoli, Finland's largest traveling funfair, was being set up in the lakeside town of Kuopio. Following normal procedures, the fair's crew began a day of testing prior to the opening, which was scheduled for the following afternoon. To their consternation, one of the most popular rides, the Mega Flip, failed to activate.

After they found out that one of the ride's larger drives was hot, the fair's electrician called ABB right away. ABB quickly dispatched a service technician from its local authorized value provider, FC Automation. Having inspected the drive, he recommended ABB's Drive Exchange service as the most suitable solution and ordered it from the company's Helsinki office immediately.

The managing director of Suomen Tivoli, Lulu Sariola, was both impressed and relieved: "We got the help we needed very quickly. Of course, we were in Kuopio, which is quite some way from Helsinki, but a taxi brought us the spare parts quickly. Everything went very well."

If you are interested to hear more about Suomen Tivoli's incident, please check the video and the case note below.

Lulu Sariola, Managing Director of Suomen Tivoli

Facts

Customer  Suomen Tivoli 
Location  Around Finland 
Project scope  Replacing a broken drive 
Drives and controls deliveries  Drive exchange service 
Keys to success  Fixed price on repair, quick and reliable solution, one-year warranty 

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