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Remote Support service

The fastest way to recover production

Should a fault be detected within a drive, ABB specialist provides rapid support by using the drive's data which is stored remotely.

Highlights

  • Fast fault identification - immediate alert is sent to you in case of drive failure.
  • ABB is here to help - available 24/7 depending on your service contract. Two hours response time.
  • Fast response - drive performance data stored remotely. ABB specialist guides you on the phone so process can be re-started quickly.
  • Shorter downtime - rapid identification and resolution of failure leads to reduced downtime.

ABB Remote Support service delivery

Your drive happened to fail


You receive immediate alert

An option to get automatically triggered notifications.

Call your local ABB


ABB specialist provides remote guidance

An ABB engineer, located remotely from your site, is able to access the drives operating parameters. The ABB engineer can then talk to you, recommending how to fix any faults, and how to get the drive up and running again.


Optional on-site service

If the fault cannot be fixed remotely, a local ABB engineer can be dispatched to help remedy the fault on-site.

Drive is running

Reporting

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