Several independent electric utility companies were formed following the privatization of Turkey’s generation and distribution sectors in 2013. One of those new companies, CLK Energy, was determined to transform electric power distribution and retail services in its markets.
CLK Energy was established following the privatization
of Turkey’s electric power sector to provide both power distribution and retail services. CLK is an association of the Cengiz, Limak and Kolin groups, the leading electric power utility companies in Turkey. It is the largest electric utility in Turkey, distributing 46 billion kWh annually through its operations in four regions that encompass 11 cities and
over 10 million customers.
The privatization had provided a clean slate, and CLK set its sights on creating a more efficient, more effective system based on the latest and most innovative technology and supported by a first-of-its-kind, fully-integrated
IT/OT operating structure.
CLK’s managers immediately launched a far-reaching effort to completely transform the way they did business. With more than 10 million customers served by its four retail companies and four distribution system operators, their grand goal was to unify all business processes and technical solutions, and enable CLK
to become more competitive in the very near future.
The procurement process included exploration and proof of concept demonstrations of key technologies needed to successfully merge information technology (IT) and operations technology (OT). CLK did an extensive evaluation of the technical solutions available.
Based on ABB’s unique, demonstrated ability to integrate the IT/OT infrastructure for all elements of CLK’s transformation efforts, they selected several of ABB’s products to create a fully-integrated solution, including:
Outage Lifecycle Management; SCADA (Supervisory Control and Data Acquisition) system; ADMS (Advanced Distribution Management System); Service Suite (mobile workforce management), and Substation Automation with relays, remote terminal units, and other communication infrastructure devices
Enhanced outage restoration capabilities
From CLK’s perspective, one of the most important outcomes
of the transformation was the ability to better manage outages. The ABB Outage Lifecycle Management solution automated CLK’s end-to-end outage management processes, from the control center to field crews and equipment. That enabled CLK
to more quickly locate, isolate and restore outages – a benefit they are already seeing.
Crews now provide real time status information whilst on the job using ABB’s Service Suite mobile workforce management solution. When the crew gets a trouble notification, they acknowledge it using their tablet computer. When they arrive on site, they tap a button to update the control center operators and call center operators that work is underway and provide an estimated time to restoration. As the trouble is cleared, they again notify the operation and call centers via the tablet. The benefits both to the organization and end customers are enormous and are setting a new standard in utility operations.
Better future capital investments
CLK Energy is already seeing a great return on their transformation investment in the form of shortened restoration times. In the longer term, they are looking forward to taking advantage of the ability to better manage the company’s capital investments.
Combining ABB’s engineering systems and analytics expertise creates an end-to-end asset performance management system. This ‘Connected Asset Lifecycle Management’ capability will reduce failures and enable prioritized maintenance and replacement decisions, optimized asset investment strategies, and improved productivity and safety.
Supporting a successful transformation
With the major deployment milestones already complete, CLK managers have expressed a high level of satisfaction with the project. At the operations level, system operators have quickly embraced the new system capabilities. The availability of outage data and automated outage management is making it possible
for them to resolve issues more quickly.
Satisfaction is also high among CLK leadership. Most importantly, the ABB solutions helped CLK achieve its transformation objectives.
"Integrating IT and OT is something almost all distribution companies are trying to do, but with ABB’s help, we are achieving that goal and are now able to manage our diverse operations from a central location."
– Serhan Ozhan, CLK Energy
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