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Product Optimization Support

Complete, customized support.  Cradle to grave.

Product Optimization Support is a new program from ABB Enterprise Software Global Customer Care. It encompasses five service packages focused on key areas that improve usage and utilization of our software products. Product Optimization Support packages are a proactive method of evaluating and addressing questions and concerns before they become bigger issues, as well as in response to an existing situation. Packages can be sold together or a la carte based on your unique needs.  

Key Services

  • Health Checks: Review business processes, systems, environments to verify "healthy" parameters for individual systems and recommend improvements (configurations, workflows, backup & recovery, system usage and monitoring).  There are 'functional' (business process) and 'technical' health checks, so that a customer may focus on one or both areas for analysis and improvement.
  • Value Analysis: analyze business processes & recommend how to better leverage the software, define maintenance plans, and drive value from a product or upgrade.
  • Staff Augmentation: Provide an ABB expert to perform a role that meets the customer's specific need(s).  Suggested roles, level 1 support, onsite functional/business expertise, database administrator, integration engineer.
  • Annual Maintenance Hours: Pre-purchased hours to support customer activities either remotely or onsite.  Examples are, patch services, minor upgrade services, report development and changes, data export and validation scripts, etc.
  • Cyber Security: Two options, Incident Management Retainer and/or Security Event Monitoring. End-to-end support before, during, and after a security incident.  

Key Benefits

  • Improve usage and performance of our software
  • Customizable to meet your specific needs
  • Ability to leverage the knowledge and expertise of the actual architects and developers of the systems
  • Proactively address a concern before it becomes a larger issue
  • Easy to purchase and execute

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