The digital services portfolio comprises retrofitting for existing systems and components along with monitoring solutions, for example. The ABB AbilityTM Smart Sensor, for instance, connects low-voltage motors to the Industrial Internet, thus enabling continuous motor monitoring.
Visitors to the stand will learn how easy it is to install the sensor on motors and all of the features it offers: For example, it transmits data on vibration, temperature, load or energy consumption in the cloud. The moment any of the parameters deviate from the norm a warning message is generated. System operators can then intervene with prevention measures before a motor fails.
Avoiding unplanned downtime also plays a key role in a completely different area: in energy networks. In the worst case, downtime can lead to expensive interruptions in the supply of energy. To prevent these malfunctions, more and more customers are relying on monitoring systems such as CoreTec, CoreSense or MySiteCare. The systems monitor and evaluate important operating parameters and inform operators when intervention is required.
Performing services digitally
In addition to these services, ABB also performs services digitally – as a tour of Stand A35 impressively demonstrates. Example: ServicePort. The remote-based service platform supplies process control systems such as the ABB AbilityTM 800xA System with a secure connection to ABB services and expertise. As an “on-site service guide”, it makes it possible to deliver services locally and remotely and offers access to up-to-the-minute ABB system and process diagnostics functions. The ServicePort ensures optimum system performance and availability.
The same applies to remote services for robots for ABB AbilityTM Connected Services. Robots are part of a connected 24/7 system. Connected Services give both operators and the ABB service team all of the most important information they need on the connected robots. The application shows any malfunctions that occur and analyzes trends. It offers instant notifications and provides support should problems arise.
Accessing services digitally
Digitizing services or offering them through digital channels is not the only trend today; in many cases they are also made available through digital channels. The myABB portal offers customers a quick, clear overview of information on spare parts, technical documentation, device life cycles, maintenance recommendations and service contracts any time of day or night. Service contracts can be viewed and supplemented with additional services with a single click. The interactive, web-based platform offers customers real added value because it creates the conditions necessary for fast response times and optimized planning of maintenance measures.
The MyABB portal is constantly being further developed, just like all of ABB’s services. The next generation of services will be developed and created as part of a strategic partnership with Microsoft on the software developer’s leading cloud platform, Azure.