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Service agreements

During the entire lifecycle of a FACTS System your company should be able to focus on core business. A Customer Support Agreement will increase the availability and the reliability of the FACTS System at different stages of the lifecycle.

The foundation for solid functionality, and equipment availability of the installation starts early in the system lifecycle.

Choosing from a wide range of services – including rapid response, training, scheduled maintenance, consulting and evergreen services – clients are able to set up their own tailored program. They decide whether to implement a complete set of services right from the start or add services one by one as the need arises.
Our customer support agreements are the foundation for a long-term partnership.

During the warranty period we will work with customer personnel to minimize future outages and unnecessary stoppages. In the post warranty period, FACTS Customer Service team can continue handling the issues that may arise. Additionally, dedicated FACTS resources are appointed to support each Service Agreement.

ABB’s evergreen approach means that spare parts, updates and upgrades are built into the Service Agreement. The client pays a regular and predictable amount and are ensured that your system is up to date. This is all about optimizing the Evergreen service mix during the lifetime, performance and TCO (Total Cost of Ownership) of the plant.

 

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