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Service agreements - ABB Power Care

Is your high voltage energy equipment nearing the end of its lifetime? Are you faced with the challenge of optimizing fleet performance through higher availability?

Customer Service Agreements support the know-how of maintaining your high voltage equipment. In case of a failure event, the response is very quick as the agreement normally includes man-hours, displacement costs and the replacement of strategic components.

The framework of the agreement is based on a matrix of High Voltage Service offerings. You can choose from the ABB support services portfolio based on your actual needs at the time of entering into a service agreement with ABB. The services provided range from simple single point of contact to complex full product engineering services.

If you are a Power Care user, please log in below. If you are not a user, but interested in Power Care, please contact your local ABB service representative, shown on bottom of this page.

Why ABB?

This often depends upon just how critical the different aspects of your equipment are to your business. How much would it cost if you had a failure or how much would it cost you in lost productivity.

  • HV Service provides service contracts starting from a single point of contact to a full scope scenario ensuring availability and reliability for the electrification system
  • Based on your company’s profile, you may choose the requested level of support out of ABB services portfolio, adapting it to your specific needs at the time of entering into a customer support agreement
  • Contracts are available to suit every type of customer, with a scope and service level to fit every need

Are you looking for support or purchase information?

Entry Level Level 1 Level 2 Level 3
Skills development services Product introduction Basic
training
Advanced
training
Customer specific training
Emergency services Single point
of contact
Technical support within agreed response time On-site fault analysis within agreed response time On-site repair start within agreed response time
Diagnosis and condition assessment Initial condition assessment Periodic
inspection
Condition monitoring services (remote) On-site condition assessment (diagnostics)
Self-
maintenance services
Access to
Power Care
portal
Manuals
online
Installed
base life cycle
status report
Spare part management
Delivered maintenance services Maintenance requirement assessment Standard
maintenance
activities
Advanced
maintenance
activities
Warranty
extension

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