Customer Service Agreements support the know-how of maintaining your high voltage equipment. In case of a failure event, the response is very quick as the agreement normally includes man-hours, displacement costs and the replacement of strategic components.
The framework of the agreement is based on a matrix of High Voltage Service offerings. You can choose from the ABB support services portfolio based on your actual needs at the time of entering into a service agreement with ABB. The services provided range from simple single point of contact to complex full product engineering services.
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This often depends upon just how critical the different aspects of your equipment are to your business. How much would it cost if you had a failure or how much would it cost you in lost productivity.
- HV Service provides service contracts starting from a single point of contact to a full scope scenario ensuring availability and reliability for the electrification system
- Based on your company’s profile, you may choose the requested level of support out of ABB services portfolio, adapting it to your specific needs at the time of entering into a customer support agreement
- Contracts are available to suit every type of customer, with a scope and service level to fit every need