RM LV/MV Drives Field Service Engineer, South West Region

RM LV/MV Drives Field Service Engineer, South West Region

Delivery and support the delivery of the portfolio of LV & MV Variable Speed Drives services to meet customers needs in the South West region, including hands on technical maintenance and repair activities on site, supporting factory activities and direct customer technical support. To be able to promote Value Add Services to the customer

Tasks:

• Ensure ethical behaviour in line with code of conduct
• Ability to work stand alone and within a team
• Good keyboard skills and working knowledge of Standard Applications
• Awareness and ability to operate to general Health & Safety Rules
• Commitment to working away from home and occasional offshore and abroad work
• Good knowledge of maintenance and repair techniques.
• Commitment to self development and continuous knowledge and skills improvement through formal and hands on training and development
• Knowledge of the ABB Drives Service portfolio
• Conversant with the creation and interpretation of Tender documentation desirable
• Planning and time management skills
• Maximise the scope of the existing LV/MV Drives Service portfolio to sell and deliver added value solutions to customers.
• Maintain the expertise of the ABB service team through training, personal development, workshops, documentation and knowledge sharing
• Understanding of Customer Service principles and their effect on the business
• Integrate into the wider Country Service Team and other ABB business areas developing cross business opportunities
• To ensure compliance with Sustainability Processes, Quality Management System, Safety Procedures and Accountancy Policies
• Interact and work directly with customers at varying levels to meet their expectations of the Service product
• Ensure legal compliance for customers
• Responsive to customer requests
• Develop and maintain key customer relationships
• Planning and organising of own time to maximise customer facing time

Requirements:

Essential
• High degree of technical knowledge of Drives Products and services
• Strong background in an Industrial sector
• Demonstrate excellent customer focus
• Technical Qualification in Electrical Engineering (Minimum ONC or equivalent)
• Good networking and strong people skills.
• Results orientation

Desirable
• Experience of differing business sectors and industry familiarisation

Location:
Home Based, United Kingdom
Contract type:
Regular/Permanent
Business unit:
Robotics
Date posted:
2017-09-07
Job function:
Service and Maintenance
Publication ID:
GB62337411_E1

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing more than a 125-year history of innovation, ABB today is writing the future of industrial digitalization and driving the Energy and Fourth Industrial Revolutions. ABB operates in more than 100 countries with about 132,000 employees www.abb.com

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