Service Engineer

Service Engineer

For our Power Grids division (BU Transformers) located in Montebello Vicentino, we are looking for a Service Engineer to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers and to execute technical support and act as specialist in own area of expertise.

Tasks:

The main tasks will be: You will provide technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades and retrofits; end of life services, replacements, etc.).
You will investigate customer needs through professional consulting and provide technical consulting and specialist assistance on Service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products/solutions. You will determine effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively. You will manage customer relationships and maintains regular contacts with key customers and identify new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are met and business opportunities utilized for Service growth. You will conduct specialist support and advisory service for Sales team and ensure accurate communication and exchange of technical information to the customers to address their needs and reports and follows up customer feedback to achieve high level of customer satisfaction. You will coordinate and perform specialist Service projects in relevant areas internally and externally (e.g. milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials. You will prepare all required technical documents and reports for project contracts to be signed by the customer representative and report work done in a timely manner and provides relevant technical supporting documents to the service execution teams and follows up when needed. You will participate in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and shares with ABB organization/management. You will provide technical specialist support and coordination for the Service team and plan activities, coordinates the work of internal and external technicians and assigns them specific tasks related to Service needs. You will supervise project teams and contractors at work site and monitors performance. You will apply safety rules and safe practices as well as environmental responsibilities and report unsafe practices and incidents.

Requirements:

You hold a Bachelor or Master degree in Mechanical or Electrical Engineering and have a few years’ experience in relevant field. A good knowledge of English, MS Office including Excel are required as well as basic knowledge of Access. Ability to work under pressure and interpersonal skills will complete your profile.

Additional information

Let’s write the future together!
We are looking for receiving your application via system.
For further information contact Valentina Locatelli, Integrated Talent Team.

Location:
Montebello Vicentino, Vicenza, Italy
Contract type:
Regular/Permanent
Business unit:
Business Unit Transformers
Date posted:
2017-10-03
Job function:
Service and Maintenance
Publication ID:
IT62807201_E1

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing more than a 125-year history of innovation, ABB today is writing the future of industrial digitalization and driving the Energy and Fourth Industrial Revolutions. ABB operates in more than 100 countries with about 132,000 employees www.abb.com

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