Service Specialist

Service Specialist

ABB is a global leader in industrial technology. Established in Vietnam in 1993, ABB recently has around 900 employees working in three regions across the country to ensure nationwide presence of the ABB brand. The Head Office and Transformer Factories are located in Hanoi, High Voltage and Medium Voltage Power Product factories are in Bac Ninh, other branch offices are in Da Nang and Ho Chi Minh City. ABB is a leader in power and automation technologies, offers reliable and energy-efficient products for fossil-fueled and hydro power plants. The Discrete Automation and Motion division offers products like Drives and Control, Power Conversion, Motors and Generators and Robotics.

Tasks:

ABB Vietnam currently has an opportunity for a Service Specialist in IA division who will be responsible to lead and manage technical service activities by providing technical support and ensure customer needs are understood. Based at Hanoi city and reporting to Cluster Service Manager, your key areas of responsibility will include, but are not limited to:

• Implement service strategy and ensure corresponding plans are implemented constantly in service organization.
• Provide technical consulting and services to management and customers and investigate customer needs.
• Define new methods to develop market or manufacture new services as per customer requirement.
• Manage and maintain smooth and strong relationship with customers and identify new sales opportunities.
• Coordinate and manage specialist service programs internally and externally.
• Prepare and maintain all documents and reports signed by customer representative.
• Drive continuous improvement and ensure the service findings to the product system groups for improvements.
• Ensure that health and safety culture is maintained and all the related company policies are adhered.
• Provide technical support and coordination to team.
• Manage team and ensure the team is properly organized, motivated and engaged.

Requirements:

To be considered for this role, you should have university degree in engineering with minimum 8 years of experience. You should have knowledge of power plant processes, engineering and commissioning of ABB power generation solutions, control systems, etc. This role will ideally suit someone who has strong leadership and collaboration skills, innovation, drive of results and strategic orientation.

Location:
Hanoi, Vietnam
Contract type:
Regular/Permanent
Business unit:
Power Generation
Date posted:
2017-10-06
Job function:
Service and Maintenance
Publication ID:
VN62068098_E9

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing more than a 125-year history of innovation, ABB today is writing the future of industrial digitalization and driving the Energy and Fourth Industrial Revolutions. ABB operates in more than 100 countries with about 132,000 employees www.abb.com

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