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ABB Wireless Complete Software Care

ABB Wireless Complete Software Care provides customers with access to new software features and technical support experts throughout the lifecycle of their wireless communications network. This annual maintenance plan includes support for the SuprOS network management system and for the embedded operating software of the TropOS, MicrOS, TeleOS and ArcheOS wireless product lines.

The Complete Software Care plan enables customers to remotely access most current wireless operating and network management software as it becomes available including both updates and upgrades. In addition, maintenance plan subscribers have access to technical resources for assistance in supporting their ABB Wireless network.

Key features of the ABB Wireless Complete Software Care offering are:

  • Secure web access to the ABB Wireless technical support web site
  • Download software updates and upgrades for SuprOS network management and for TropOS, MicrOS, TeleOS and ArcheOS embedded operating software.
  • Download product documentation for SuprOS, TropOS, MicrOS, TeleOS and ArcheOS
  • Access to ABB Wireless Technical Assistance Center (TAC) engineers from 8:00 am to 5:00 pm Pacific Time, Monday through Friday, except U.S. holidays

The Complete Software Care plan must be purchased at the same time that the covered ABB Wireless products are purchased and can be renewed if there is no lapse in coverage.

Complete Software Care - Premium

The Complete Software Care - Premium is an annual maintenance plan that includes all the features of Complete Software Care, and adds 24 x 7 x 365 access to ABB Wireless TAC engineers.

The ABB Wireless Technical Assistance Center can be reached via
Email: tropos.support@nam.abb.com
US and Canada Toll free: 1.877.987.6767, x4
Worldwide Toll: +1.408.331.6801, x4

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