The infrastructure it does own includes more than 50 sites
across England and Wales, which are maintained by ABB
under a service agreement that has been running for more
than 17 years, thanks to what the customer describes as
That service agreement requires ABB to stock spare parts,
and provide an engineer within 24 hours (on working days)
in the event of a failure, but it’s the preventative maintaince
that the customer has really come to appreciate because it
extends the life of the equipment – an import factor when
some of the sites are more than 20 years old.
When first negotiated, 18 years ago, the contract demanded
a four-hour response at any time, but the redundancy, and
resilience, of the grid has made that unnecessary. These
days, the ABB engineers still respond within four hours during
the working day, but at other times a next-day response
has proven more than adequate. Nowadays, the contractual
response is 24 hours but ABB aims to respond as soon as
possible when the problem is deemed urgent.
ABB maintains an extensive stock of spare parts, at a site in
Stone, which is conveniently located in the center of England,
but it is the skilled ABB engineers who have been able to
prevent device failures with preemptive repairs – reducing
downtime and expensive outages.
This proactive approach to service has proved extremely
beneficial to the customer, who has seen extended lifecycles
and reduced maintaince costs.
By outsourcing its maintaince National Grid not only ensures
that qualified, and experienced, engineers are consistently
available, but it also changes a variable cost into a predictable
expenditure. A fixed-price contract ensures that faults are
quickly attended to, and that preventative maintaince is
carried out promptly. It’s in the interests of both parties to
ensure faults are kept to a minimum.
Over the last 17 years, ABB has obviously built up a good
deal of knowledge about the systems and operations at
National Grid. Having been involved in many of the sites since
their inception ABB has a unique insight into their operational
and maintaince needs.
But it is the trust between the companies that has prompted
National Grid to again renew its maintaince contract. Built
up over years, that trust-based relationship enables both
companies to work effectively together, understanding what’s
needed and delivering it, combining efforts to ensure the grid
remains operational without excessive expenditure.
ABB has been maintaining National Grid equipment for almost
two decades, and with exemplary quality of service, proactive
maintaince to reduce faults, and experience engineers who
understand what the customer needs, there’s no reason to
think ABB and National Grid won’t be working together for at
least another decade.
ABB Substation Automation Service
As a market leader, ABB offers a number of consultative
services directly to electrical utilities, manufacturers and
contractors, aimed at supporting power system projects,
more efficiently and economically.
Contact your local service and sales support team to discuss
your requirements further.
For further information visit: http://new.abb.com/network-management/service