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System 800xA Performance Service

Identifies, classifies and helps prioritize opportunities to improve the performance of control systems.

ABB System 800xA Performance Service uses data collected during scheduled and on-demand analyses for comparison against best practices and standards to detect performance irregularities.

This comparison quickly pinpoints issues, helping to improve system reliability, availability and performance.

With ABB System 800xA Performance Service, proactive data analysis delivers advantages to reduce the time and effort needed to identify software, hardware, system and network performance irregularities.

Data is classified based on established KPIs to provide a list of items that are prioritized based on severity, criticality and/or financial impact. This analysis allows tracking and the development of accurate trend performance histories so that more decisions can be made with increased knowledge and make systems perform better with higher availability.

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System 800xA Benchmark System 800xA Core Fingerprint System 800xA Performance Service (ServicePort) System 800xA Health Check
Key Performance Indicators 40+ 40+ 40+ 80-180
Automatic, non-invasive data gathering
Automatic, non-invasive scheduled data gathering



Automatic cloud-based analysis


Automatic cloud-based analysis reviewed by a System 800xA expert



Automatic local analysis



Analysis performed by a System 800xA expert  

Proactive analysis of system performance



Stoplight report of system performance



Detailed findings report with recommendations    
Detailed findings report with recommendations and historic data      
On-site access to experts    ✓
Remote access to experts    ✓  
Ongoing analysis of KPIs      
Daily reports of security status      
Yearly performance analysis report      
E-mail notifications when KPIs are outside site-specific thresholds      
Education in ABB's tools



Legend
✓       Included in current service

Application
Methodology

System 800xA Performance Service quickly pinpoints issues, helping to improve system reliability, availability and performance.

Features

  • Automatic, non-invasive data gathering with ABB’s proprietary data collection tool
  • On-demand analysis before or after maintenance and shutdowns
  • Visualization and proactive analysis of system Key Performance Indicators (KPIs)
  • On-site or remote access, powered by ABB ServicePort, for customer and ABB support personnel
  • Twice-a-year performance analysis by ABB experts identifies issues, finds trends and recommends performance improvements
  • Configurable alerts (via email, SMS) are supplied when KPIs are outside site-specific thresholds

Benefits

  • Increases control system performance, availability and reliability by ensuring complex system setup configuration parameters are correct for optimal performance
  • Minimizes the risk of system upsets through early detection of potential problems
  • Decreases the time and cost spent pinpointing system problems
  • Ensures on-going maintenance, expansions and application changes do not negatively affect the system
  • Reduces response time and travel expenses by providing remote access to ABB experts for troubleshooting

System 800xA Performance Service follows an advanced service, three-step methodology—Diagnose, Implement and Sustain—to help ensure the control system safety and security.

Step 1: Diagnose

Current control system operation is compared to optimized standards to establish expected capabilities. System 800xA Performance Service uses comprehensive data mining techniques, proven performance indicators and standard service modules to access and analyze system performance.

Step 2: Implement

Based on a thorough analysis, an implementation plan is developed by ABB and the customer through a collaborative review. After the plan has been agreed, improvements can be delivered incrementally or all at once. Phased implementation ensures that process and equipment changes can be made and maintained with steady progress toward performance goals.

Step 3: Sustain

The System 800xA Performance Service provides 24/7 monitoring capabilities to sustain benefits achieved after recommended changes are made to help to ensure system performance remains at peak levels. Data collection and continuous or periodic monitoring help to develop operational trends to allow early detection of anomalies and proactive service delivery.

Sustaining Improvement

Available as a subscription service, the System 800xA Performance Service powered by ABB ServicePort offers substantial financial value by providing access to ABB experts without losing time or requiring travel costs to get service experts to site.

Reference case studies

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