ABB has its own management system for process improvement, which is called 4Q, and which is also a quality management method.
The program contains training courses for learning the 4Q method and to attain 4Q certification. The trainers and coaches are technical specialists from within ABB. They are trained by ABB Group Functions (GF) and, after corresponding auditing, their competence is certified by GF. To guarantee the high quality of training in the 4Q area, all trainers and/or coaches must be certified.