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Raquel

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Head of Service Sales
„It’s exciting to always implement new things”

As a child, what career did you aspire to?

I already wanted to be an engineer when I started high school. Mathematics and physics stimulate my thought – I like that. In the end, I decided to do mechanical engineering.

What’s your career history? How long have you been with ABB?

I worked as an engineer in Mexico for a few years. However after a while, I wanted to broaden my knowledge into something other than technology. That’s why I decided to do an MBA in Finance. And why not abroad and in Switzerland? After my MBA in Switzerland, I applied to ABB as a Service Sales Engineer. The area of service for drives mining applications was a young field at the time. Although ABB is a global player, the atmosphere in the mining unit was comparable to that of a start-up, where a lot of aspects still had to be defined and organized. I find this kind of challenge, to develop new processes and ways of working, very exciting and motivating.

What are your duties at ABB?

I’m still in Drives Mining. In the meantime, I have taken over the duty of Head of Service Sales department. It was and still is a great challenge. I have learned a lot along the way, especially when it comes to leadership. And I’m still learning a great deal.

What would a typical working day be like?

In contrast to some of my colleagues, who are in the office by 6:00, my day begins at 8:00 and I tend to be prepared to stay a bit longer at the office to support our local organizations in North and South America. First thing after turning on my computer, I have a coffee with my team and after that I check my emails. I’m often found in meetings and interact with many different teams. That means that apart from sales, I pick up on a lot from marketing, HR, sales representatives, the legal team and other areas. I enjoy that.

What has been your biggest challenge at ABB so far?

To persuade our customers. At first glance, they see me as a young woman. It usually takes a little time to gain their trust by showing technical knowledge. But I have managed to deal with it quite well.

What do you do in your free time?

Sports, and in the summer, I try to leave the office on time to go mountain biking. I spend a lot of time with friends, neighbors and other ABB employees. In the process, my iPad can’t be missing.

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