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So much more than maintenance

Service is a strategic focus area for ABB, which has great growth opportunities. An exciting field of business for which we are searching qualified and motivated employees.

We are a global leader in power and automation technologies and we grow continuously. Our service teams make a vital contribution to our success: from rapid response and performance improvement to operational efficiency and life-cycle management – our comprehensive portfolio of service offerings enables our customers to improve productivity, product life span and safety, and at the same time reduce costs, energy consumption and emissions.

Service at ABB:

Working in service, you get to know various industries, manage a wide range of different technologies and solve complex customer inquiries. In order to successfully do that, you take part in product trainings and seminars; step by step, you develop an understanding of our technologies and learn about our advanced capabilities. Regardless of whether you work in on-site support, sales or project management – you are the first contact person for our customers. You assist them when technical problems occur and give advice in all service matters.

Interested in shaping this exciting area of business? We offer you the working environment you need to take your career to the next level. For example as trainee, a part-time master or a direct entry.  

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Select your professional area of interest and location

Career paths, development and qualifications

Technical service

As a service engineer or technician, you are in charge of commissioning and service for your respecitve area of expertise, eg control technologies or robotics. You work closely together with site managers and mechanics, and coordinate all acitvities with them. The timely and safe connection of equipment is also part of your job, as well as troubleshooting and realizing modifications. Furthermore, you are responsible for any trainings your customers might need and for issuing and revising commissioning protocols, runtime procedures and specifications.

Technical sales

Working in technical sales, you are responsible for the acquisition of national and international projects; this includes acquiring new customers and maintaining already established customer contacts. You identify sales potential for existing customers, review customer requests and specifications and offer advice; you also identify and communicate competitive advantages for ABB products. Furthermore, you represent ABB at trade fairs, analyze markets, monitor competitors, and support when complaints or warranty claims arise.

Project management

As a service project manager, you oversee national and international service projects over the entire project duration and are the customer's contact person at all times. You are part of an interdisciplinary project team and responsible for the professional and timely realization of contractual agreements as well as for the development of technical concepts. You organize, control and monitor all the steps until the project objectives are reached. Furthermore, you clarify the technical and commercial elements of the contract in coordination with the customer. The more projects you manage, the more you advance, and thus qualify for further leadership tasks or other challenges.

Trainee program

If you are a graduate, you have a number of different options to join our company – one of them is our trainee program. Every year we are looking for service trainees for our four divisions who are eager to explore the different functional areas and drive our business. Find out more about out trainee program here.

Alternative career possibilities

Career flexibility is a key ABB principle. We always try to support you when your interests and priorities change, helping you move between countries, divisions, business units and functions. It is one of the main advantages of working for a truly global business with a very broad portfolio of products and services. 

Depending on your skills and interests, there would be opportunities in such areas as product management, marketing and sales, project management, engineering or quality and operational excellence.

Service profile

A career in Service at ABB is the right choice if you:
  • have gained a solid technical understanding in a relevant background.
  • have a service mindset and focus on your customers' needs.
  • quickly assess complex situations.
  • perform well under pressure.
  • develop strong relationships with customers and colleagues, locally and globally, and enjoy working with people from a wide variety of cultures and industry sectors.
  • communicate easily in English.
  • are flexible and are ready to travel a lot.
  • ensure that you keep to our safety standards at all times.

Find out more