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Should a fault be detected within a drive, an ABB specialist provides rapid support by using the drive's data, which is stored remotely.
Fast fault identification - you receive an immediate email alert if a drive failure.
ABB is here to help - available 24/7 depending on your service contract. You can combine Remote Assistance with Condition Monitoring. Our experts are always on hand to consult with you.
Fast response - drive performance data stored remotely. An ABB specialist guides you on the phone so you can get your process up and running again quickly.
Shorter downtime - rapid identification and resolution of failure leads to reduced downtime.
An ABB engineer, located remotely from your site, is able to access the drives operating parameters. The ABB engineer can then talk to you, recommending how to fix any faults, and how to get the drive up and running again.
If the fault cannot be fixed remotely, a local ABB engineer can be dispatched to help remedy the fault on-site.
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