Communications companies across the globe face a wide range of challenges in an ever-changing industry:
- Competitive pressure from both traditional telecom and broadband companies, as well as other data and content providers
- Complying with tighter regulatory standards for service levels and response times
- Cost effectively upgrading and expanding network infrastructure to meet consumer demand
- Improving customer service, reducing churn and handling price pressures
- Supporting an increasingly complex range of products – including fixed line telephone, wireless, internet, television/cable, home security and more
- Effectively controlling operating costs and improving operations productivity
ABB is one of the world’s leading providers of mobile workforce management solutions to the communications industry. Our solutions support all types of field work - across the network and through to the customer premise. We help you improve customer satisfaction, lower operating costs, maintain your network infrastructure and drive greater field productivity across the front line for service and network technicians, dispatchers, customer service representatives and support staff. Our solutions scale across communications companies of all sizes, with deployments ranging from 100 field service technicians to more than 10,000. We utilize the latest technologies and platforms such as iOS, Android and Windows to empower your field workforce and improve the way you deliver services and manage your assets.
Across solutions for workforce management and asset optimization and management, ABB’s comprehensive portfolio helps our communications customers solve their greatest challenges and maximize operational performance.