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Electricity North West uses ABB Fieldreach to prove street works compliance, mitigating the risk of costly permit non-conformance.

Business Impact Summary

As part of its ongoing investment in its network, Electricity North West must frequently undertake essential street works in order to access, repair and install new equipment. However, in recent years, new legislation, such as updates to the Traffic Management Act, has placed increasing pressure on utilities companies to reduce the disruption caused by street works.

By extend its existing asset management landscape, based on ABB’s Ellipse enterprise asset management solution and Fieldreach technology from AMT-SYBEX, Electricity North West was able to provide their teams with an easy way of documenting proper procedure when street works are taking place, and that sites are left in good condition once these works have been completed. This allowed them to ensure that sites are kept safe, prove compliance with regulatory guidelines and reduce the amount we have to pay out in fines or goodwill payments.

The Challenge

Each year, Electricity North West undertakes approximately 67,000 works that require the company to excavate in the public highway. With such a huge number of works to be carried out, Electricity North West wanted to find a better way to demonstrate full compliance with the Act, not only to reduce the risk of financial penalties, but also to protect its reputation for good practice.


The Solution

Electricity North West saw an opportunity to extend its existing asset management landscape, based on the ABB Ability™ Ellipse® Enterprise Asset Management (EAM) solution and Fieldreach technology from AMT-SYBEX. Using ruggedized iPhones and Fieldreach software, Electricity North West developed a new mobile working solution that allows operational teams to take photos and capture information from project sites, and prove that street works are safe, efficient, and undertaken in full compliance with the Act.


The Result

With photographic evidence of job site conditions, Electricity North West can now provide irrefutable proof that proper procedure is followed, reducing the risk of legal challenge, penalties or damage to the company’s reputation.


>> Download the full case study to learn more about the results! (PDF)

Main Data

Location United Kingdom
Industry Energy & utilities
Solutions Used Ellipse EAM & Fieldreach for Ellipse

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“Not only does the solution mitigate the risk of costly permit non-conformance, it allows us to provide customers with realtime information about when their lights will be back on.”

– Steven Bradwell, Operations Change Manager, Electricity North West

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