Improving mining maintenance performance and customer communications with ABB LinkOne
For over 150 years, Outotec has been in the global mining and metals processing business providing leading technologies and services for the sustainable use of natural resources. As a world leader, their role is to build, maintain and run entire mining operations literally from the ground up. This also includes water management and energy recovery, as well as waste and side streams management.
Outotec needed a solution to store and manage the extensive amount of spare parts information received from multiple manufacturers and vendors. As a company dedicated to building, maintaining and running the entire mining operation, it was imperative to have a centralized place to store the many updates that occur with complex equipment, especially with the average equipment lifecycle being 50 years.
Outotec originally inherited the LinkOne solution when it acquired the Larox business. Recognizing the benefits for a flexible, digital solution to host complex parts information, Outotec expanded their LinkOne usage (via their Finnish partner Fenten) to simplify everyday processes for its customers, customer support teams and spare part sales teams.
Coupled with ABB’s 30-years of industry experience and the Larox experience, Outotec knew that LinkOne was an effective and proven solution to help publish, view and find spare parts for their complex equipment and assemblies. Through the LinkOne solution, Outotec’s teams are consistently able to select the right part, first time, every time.
In addition to the detailed online graphical content, Outotec valued LinkOne’s ability to seamlessly integrate into their existing computer systems, automating their business process and providing savings potential in OPEX and CAPEX for maintenance operations.
Today, Outotec has developed a massive LinkOne support portfolio, with more than 1,000 internal users, significantly more customer users and over 4,500 books published. The books primarily comprise complex machine spare parts information. With the LinkOne solution, Outotec has seen benefits such as:
- Decreased operational costs
- Reduced employee onboarding training and costs
- Safer and more efficient machine operation and maintenance