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Charger information for first-time-right repairs

Remote trouble-shooting is very closely related to Remote condition monitoring. Because all chargers are connected to our online platform, it is possible to trouble-shoot and sometimes even repair remotely.

Some problems are solved directly by the charger itself, without any service engineer intervening. But if the charger is not able to solve the problem itself, in many cases the trouble-shooting starts remotely.

If your charger sends out the message that something is wrong, the service team receives a trigger and solves the problem based on your SLA. Remote trouble-shooting can save you call-out charge and ABB is able to help you faster. If there is a repair involved, we are able to do it first-time-right.