Order Handler- Motors & Generators Business Unit, Dubai, UAE

Order Handler- Motors & Generators Business Unit, Dubai, UAE

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The role of Order Handler will be a part of the Robotics and Motion (RM) Division based in Dubai, UAE. ABB is the World leader in Robotics and Motion (RM) offering a wide range of products and services including drives, motors, generators and robots. Key applications include energy conversion, actuation, automation, standardized manufacturing cells for applications such as machine tending, welding, cutting, painting, finishing, palletizing and packing, and engineered systems for the automotive industry. The role of the Order Handler is expected to execute and own delivery of selected products, on time, on budget and coordinate with customers thus being an ambassador for ABB in front of customer.


Main Accountabilities:

1. Customer Support

• Ensure complete value chain from sales order booking to receipt of customer payment for Motors and Generator orders on time and as per costing

• Co-ordinate with customer about order acknowledgement, delivery, forwarder arrangements etc. to ensure on time delivery. Ensure payment collection is happening on time.

• Check order papers received from sales support for correctness and clarity. Ensure SOX compliance for documents.

• Entering Sales Order in SAP

• Customer invoicing

2. Factory co-ordination

• Issuing Purchase orders, and placing the orders on factory via Email, BOL, Cscot and POL

• Complete correspondence with factory for orders including checking packing list, delivery details etc.

• Goods receipt tracking in SAP

• Arranging dispatch of shipping documents on time to customers.

• Placing warranty orders as per the details given by service team in SAP & in BOL and follow up with factory till dispatch and returning the faulty material back to factory

• Entering time sheet of service engineers in SAP system.

• Basware approval for supplier invoices

3. General

• Tracking DHL shipments and allocating the costs to corresponding jobs

• Tracking customs clearance accounts and updating SAS on monthly basis

• Transportation of LEAP equipment within GCC and customs clearance on returnable basis

• For materials rejected/ returned by customers, handling Return Order in CSCOT, and in SAP and taking care of Stock movement in SAP

• Support month end closing with Controller

• Applying No objection in Dubai Municipality for Dangerous Goods


You should have a bachelor's degree from an accredited university with minimum 5 years of experience in a similar role. Knowledge of order processing system, SAP and on LCs with a good understanding of commercial terms and conditions is required. Basware System, BOL, POL, OMS experience in expected for this role along with good communication skills and team player attitude.

Additional information

Please note: ABB reserves the rights to withdraw this job publication at any given time.

Dubai, Generic, Utd.Arab Emir.
Contract type:
Business unit:
Business Unit Drives
Date posted:
Job function:
Project Management
Publication ID:

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing more than a 125-year history of innovation, ABB today is writing the future of industrial digitalization and driving the Energy and Fourth Industrial Revolutions. ABB operates in more than 100 countries with about 136,000 employees www.abb.com

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