Technical Support Engineer - Keymile, Dubai, UAE.

Technical Support Engineer - Keymile, Dubai, UAE.

The offer has expired.

You as a Technical Support Engineer - Keymile, will be a part of the Power Grids division which is a global leader in turnkey power projects and will be based in Dubai, UAE. The Power Grids division delivers solutions across the power value chain. This includes system solutions for power generation, transmission technologies, Substations and distribution technologies for network management.


Main responsibilities will include:

1. Technical contribution:
• Proficient in handling Telecom SDH Multiplexers, PDH Multiplexer, Wireless Router/Bridges , Switches, Routers, PABX Systems, Network Management Products
• Work as a technical support engineer in PDH, SDH, Ethernet, MPLS-TP technologies
• Expertise in handling Pre-sales activities like Technical Evaluation, Technical Proposal, Presentation & Documentation and imparting Technical Trainings.
• Skilled in delivering proposals to clients, providing solution strategy (pre-sales) support encompassing briefing on client feedback / insights and developing customer-specific strategies.
• Work with tendering team to understand end client’s specifications/practices related to telecommunication products and propose a technical solution meeting the requirements.
• Advice clients on maintenance and upgradation of existing installed base.
• Give presentations / trainings on new products / solutions to internal / external customers.
• Drive approvals where and when required.
• Lead or support the development of a special technology or area of best practice. Keep abreast of latest trends in the field of Telecommunications.
• Operate within ABB business code of conduct and ethic.
• Behold the ABB safety culture.

2. Customer and sales:
• Develop and maintain professional relations with customers, consultants and end clients to understand their requirements.
• Promote new Technologies in the market. Provide technical support and guidance to sales team for offer preparation.

3. Planning and control :
• Create work plans and cost estimates in one’s area of responsibility.
• Ensure quality, timely implementation within targeted cost.

4. Technical leadership and knowledge sharing:
• Build network - internally and externally for exchange of information. Provide training, support and technical advice to colleagues.

5. Processes and tools :
• Prepare training material and conduct product and tool related trainings.
• Support in the development of new tools and processes for engineering effectiveness. Ensure usage of standard process and tools.

6. Finance and budget:
• Contribute to achieve agreed business financial targets for a technology, business area or consulting team.


Ideally you should have Bachelor or Master Degree in Electronic or Telecommunication Engineering with 5+ years of hands on experience in telecommunication products. You should be Fluent in written and spoken English.

Additional information

Note: ABB reserves the right to withdraw the job application at any given moment.

Dubai, Generic, Utd.Arab Emir.
Contract type:
Business unit:
Grid Automation
Date posted:
Job function:
Publication ID:

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing more than a 125-year history of innovation, ABB today is writing the future of industrial digitalization and driving the Energy and Fourth Industrial Revolutions. ABB operates in more than 100 countries with about 136,000 employees

Share this job ad.

Know someone who might be interested in this job? Email this posting directly and encourage people to make a better world with us.

Related jobs