Service Sales Manager

Service Sales Manager

The offer has expired.

You as a Service Sales Manager will be a part of the Power Grids division which is a global leader in turnkey power projects and will be based in Dubai, UAE or in Abu Dhabi, UAE. The power grids division delivers solutions across the power value chain. This includes system solutions for power generation, transmission technologies, substations and distribution technologies for network management. You will ensure successful implementation of the service sales strategy for assigned area, to profitably achieve qualitative and quantitative targets for life cycle management, service products and solutions. Analyze service market potential, with full focus on installed base (IB) penetration and ensure customer relationship management. Lead and develop the service sales team to exceed the sales targets through high performance in order to ensure high levels of customer satisfaction.


Your main responsibilities will include:-

1. Service sales strategy

Create, plan and implement service sales strategy by increasing the installed base (IB) penetration, effectively utilizing ServIS (the approved Service database). Promote value add service product offerings supporting Life Cycle Management (LCM).

2. Volume and profit

Achieve service sales volume by ensuring the team sells entire service portfolio. Participates in negotiations of major contracts to secure service sales volume.

3. Service sales targets

Ensure achievement of service sales targets, providing cost effective solutions to the customers and initiating improvement plans as needed.

4. New opportunities

In collaboration with the Service sales team generates and identifies service sales leads by analyzing the IB potential and targeting those new IB opportunities from emerging trends with the Service solutions available. Determines account and acquisition plans to support growth.

5. Customer approach

Establish long term customer relationships with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products. Ensure customer satisfaction issues are registered and responded to by team.

6. Sales process

Support the team by participating in sales activities when needed. Responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market. Collaborate with Business Units and account teams to position different service offerings. Evaluate and share relevant information on installed base data, sales leads, customer’s and competitor’s solutions and marketing trends with the team.

7. Health, safety and integrity

Monitor client financial status and reports any changes regarding risk to relevant internal partner teams. Identifies and manages potential risks relating to contract agreements across customers/channels. Drives health and safety practices in own unit.

8. People leadership and development

Drive sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized, and staffed. Coach the team in formulating sales plans, in negotiating, and in developing customer segment expertise. Actively demonstrates one ABB approach and guides direct and indirect subordinates.


Ideally you should have a bachelor of electrical engineering degree with at least 8 years of relevant experience. Excellent communication skills, both written and oral is required with fluency in English is a must.

Additional information

Please note: ABB reserves the rights to withdraw this job publication at any given time.

Abu Dhabi, Generic, Utd.Arab Emir.
Contract type:
Business unit:
Grid Integration
Date posted:
Job function:
Service and Maintenance
Publication ID:

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner in ABB Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 147,000 employees.

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