Service Sales Account Manager

Basic Info

Abu Dhabi, Generic, Utd.Arab Emir.
Job type
Service and Maintenance
Senior professionals ( > 5 years of work experience)

Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

ABB Energy Industries drives growth for industry customers of oil, gas, chemicals, power, water and pharmaceuticals while supporting safe, efficient and profitable operations with strong global execution capacity, extensive service footprint, improved asset productivity and innovative digital leadership.

You will be working as a Service Sales Account Manager and will be the part of Industrial Automation Business Area for Energy Industries Division based in Abu Dhabi, UAE. In this role, you will be reporting to Service Sales manager and will be responsible for driving growth on designated customer account(s) each year utilizing all available service portfolios focused on share of wallet and leading growth of selected portfolios across other customer accounts. You will be managing the marketing and sales action plans to both achieve the key qualitative and quantitative targets in a profitable way and ensuring high levels of customer satisfaction.

Your responsibilities

  • Achieving profitable order growth in line with Division or Product Group strategy for the account by taking steps in penetrating maximum service portfolio by collaboration with specific portfolio champions and maximizing penetration of specific portfolios to market (across customer accounts).
  • Developing and maintaining healthy opportunity pipeline in line with the growth plan. Establishing and maintaining high quantity of customer engagement tracked by visit reports, achieving minimum target for KPI.
  • Developing, maintaining and managing the sales and account plan, building a supporting account team and executing agreed strategies.
  • Establishing long term customer relationships with key customers and decision makers by understanding their requirements, regulations and exhibiting high expertise in technical solutions and products.
  • Accomplishing a high level of quality, enhancing value for our customers and representing ABB in the future-thinking digital solutions.
  • Collaborating with the key resources within the organization, identifying market potential from the installed base (IB), providing cost effective value-based solutions to the customers. Retaining existing customers and acquiring new customer base for ABB.
  • Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business and following all applicable legal, customer and ABB’s health, safety and environment requirements all the time.

Your background

  • A Bachelor’s degree or diploma in Engineering.
  • Minimum 8 years’ experience in Service Business and 3-5 years in Service Sales leadership position, along with good knowledge and understanding of service solutions applicable in Energy Industries.
  • Required strong customer focus, result-oriented, leadership, service mindset and ability to work across reporting lines.
  • Should demonstrate capability to successfully collaborating with others in a boundary less fashion.
  • Required good communication and interpersonal skills.

More about us

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.

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