Engineer – Customer Service

Engineer – Customer Service

The offer has expired.


- Ensure responsibility for the installation, maintenance, and repair of analysers manufactured by ABB.
- Assist customers through telephone and electronical mail, as part of the activities of the call center.
- Perform tasks while complying with the established standards, instructions, policies and procedures.
- Participate in the sale of products and services by fostering business development.
- The evaluation of performance is based, among other things, on the customer satisfaction and profitability of activities.



The Customer Service Representative is based in Quebec City. However, the nature of the position requires frequent travels to both customers (US and International) and to various ABB offices.

Specific Qualifications:

- Bachelor of Applied Sciences, specialization in physical engineering and/or a college diploma (DEC) in physical engineering and/or any other relevant experience/training
- Customer service experience
- Bilingualism (written and spoken)
- Knowledge of Microsoft Office
- Availability for travel is a required (between 25 to 50% of the time)
- Communication skills, customer orientation, self-starter, concert for order and quality
- Ability to adapt to the cultural and local realities of the countries visited
- Perseverance, punctuality and reliability

Additional information

ABB is an Employment Equity Employer and values a diverse workforce. ABB will provide reasonable accommodation to applicants with disabilities. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. We also offer a stimulating work environment, competitive salaries and a complete benefits package.

ABB is prepared to act on requests for disability accommodations that might be required to allow any disabled person to access our facility. Please advise us if any attending person requires/requests some specific form of disability accommodation.

The masculine form is used as neutral gender and includes men and women.

Québec, QC, Quebec, Canada
Contract type:
Business unit:
Business Unit Measurement & Analytics
Date posted:
Job function:
Service and Maintenance
Publication ID:

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing more than a 125-year history of innovation, ABB today is writing the future of industrial digitalization and driving the Energy and Fourth Industrial Revolutions. ABB operates in more than 100 countries with about 132,000 employees

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