Operations Manager

Operations Manager


The Operations Manager oversees all aspects of operations for the Canadian EPDS business unit based in Montreal, Brampton and Calgary. The tasks include manufacturing, health and safety, engineering, procurement, quality and operational excellence, value chain planning and/or project management activities. In addition, the Operations Manager ensures that operations comply with required health, safety and integrity policies and standards.

The Operations Manager is occasionally called upon to act as a project manager in the event of higher complexity projects as part of our order book. In his role as Project Manager, the Operations Manager will take over the projects, select the execution team, diligently follow project management principles, ensure the highest health and safety rules are applied, and maintain a high standard of communication with the customer, management team and execution team. In this process, it will ensure that new staff is trained for high-complexity projects.

• Provide day-to-day operations management, performance monitoring and improvement for different production units.
• Develop interpersonal strategies to ensure a high level of team engagement to the success of the business unit.
• Meet key performance improvement targets for each of the identified sectors - productivity, risk management, project financial performance, quality, service, inventory and health and safety.
• Act as a “coach” to support project managers in their execution and skill development.
• Proposes the necessary changes to its team composition and organizational structure to ensure that productivity, quality, cost of operations and efficiency are appropriately balanced.
• Ensure the development of skills and talents of his operational team by providing tasks that stimulate and improve the skills of the team members.
• Ensure close operational cooperation at the Canadian, North American and global levels.
• Define and maintain up-to-date project management and engineering processes.
• Guide all team members in implementing continuous improvement processes (participatory management).
• Communicate operational changes to colleagues and management.
• Maintain optimal communication within his team as well as the various levels of the local and international management.
• Ensure a high level of analytical and synthesis skills to properly communicate the needs of all ongoing projects requiring local or other management participation.
• Guide managers in implementing continuous improvement processes (participatory management).
• Track revenue recognition and quality of the associated profitability on a monthly basis, while communicating these estimates to the local management team.
• Implement the Canadian Operational Team as a North American benchmark for operational performance.
• Act as a reference in operations management for the North American HUB.
• Act as a project manager for projects, as required, and ensure exemplary execution.
• Live the corporate value pairs every day and inspire others to do so.
• Support the sales group for bids, as required.


• At least ten (10) years of relevant experience in a management, project management or combination role
• Successfully managed large-scale, high-complexity projects
• Good knowledge of budget tracking
• Experience in changing health and safety culture
• Good knowledge of the various continuous improvement systems and processes
• Excellent fluency in both the English and French languages, both oral and written communications
• Good knowledge and understanding of information technology
• Ability to make decisions in critical and urgent situations
• Ability to manage multiple projects simultaneously, while meeting tight deadlines
• Excellent leadership skills and ability to attract, motivate, develop and retain a dynamic and talented team
• Leadership abilities to encourage commitment rather than obedience
• Agent of change
• Strong ability to manage change
• Excellent communication skills with a continuous improvement and results-oriented approach
• Ability to work at a strategic and operational level
• Strong initiative and self-starter

Additional information

ABB is an Employment Equity Employer and values a diverse workforce. ABB will provide reasonable accommodation to applicants with disabilities. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. We also offer a stimulating work environment, competitive salaries and a complete benefits package.

ABB is prepared to act on requests for disability accommodations that might be required to allow any disabled person to access our facility. Please advise us if any attending person requires/requests some specific form of disability accommodation.

The masculine form is used as neutral gender and includes men and women.

Saint-Laurent, QC, Quebec, Canada
Contract type:
Business unit:
Distribution Solutions
Date posted:
Job function:
General Management
Publication ID:

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees. www.abb.com

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