Retail Sales Support Specialist

Retail Sales Support Specialist

The offer has expired.


The incumbent’s main function is to provide all retail accounts, the required data information to ensure Thomas and Betts, a Member of the ABB Group, capability to sell products. The required data may vary from a customer to the next, the incumbent will be required to understand each customer’s guidelines and populate accordingly (quantitative and qualitative data).The incumbent’s secondary function is to support the sales team in key action items, with one being, specifically; taking calls from our customers “special order” initiatives to service their customers with non-listed products, ensuring full circle action items to shipment, working with internal & external teams.The incumbent’s function will also include the data compliance of Government & Retailers eco/recycling initiatives.

- Ensure compliance & obtain resolution of Retail data integrity as per GS1 requirements
- Provide all retail accounts with required information (quantitative and qualitative) to populate article set ups or article data modifications
- Work with Product Specialist & extended team to ensure data compliance in T&B internal systems (PDD/Marc). Corrective actions is required if need be. - Ensure inside sales service to retail accounts for special orders and bridge information if need be with extended team
- Populate and maintain stewardship data to ensure Retail division compliance to the government and accounts recycle regulations
- Populate Parr for account managers and follow up with PLCs until resolution
- May contribute with reporting for account business’ analysis - May contribute with net sheet creation and/or revision with admin group
- Potentially become 2nd team player on JDA planogram software
- Visit stores
- May be asked to attend trade shows
- May require occasional travel (GS1 Toronto conferences, Trade shows CAN/US)


- DEC/DEP in Administration
- 5 years of relevant experience
- Fluency in French and English
- Ability to work in a fast-paced & multi-task environment
- Passionate for systems/big data and “resolution go-getter” with non-compliant data
- Data and system skills, analytical/detail oriented, multi-tasker, communicator and like to work in a fast-paced environment
- Knowledge of GS1, Excel, Cube reporting and TOPS (an asset)

Additional information

ABB is an Employment Equity Employer and values a diverse workforce. ABB will provide reasonable accommodation to applicants with disabilities. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. We also offer a stimulating work environment, competitive salaries and a complete benefits package.

ABB is prepared to act on requests for disability accommodations that might be required to allow any disabled person to access our facility. Please advise us if any attending person requires/requests some specific form of disability accommodation.

The masculine form is used as neutral gender and includes men and women.

Saint-Jean-sur-Richelieu, QC, Quebec, Canada
Contract type:
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EL Marketing and Sales
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ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner in ABB Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 147,000 employees.

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