Service Support & On-site Service Coordinator

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

Your responsibilities

• Reviews specifications and determines departmental requirements for commissioning man-hours, cost of commissioning, technical manual requirements, time required for office support and training required by the customer
• Handles post commissioning warranty activities
• Coordinates field assignments to solve customers’ operational problems, optimize the performance of their equipment and commission new equipment
• Works with Customer on field related problems
• Reviews, interprets and comments on technical specifications
• Recommends technical strategy and resolve technical problems
• Performs technical product support for the AMO and key processes
• Coordinates and assign field activities, including testing, inspections and site visits
• Maintains awareness of technical and market trends
• Participates in department administration
• Follows scheduling and administrative procedures
• Participates in technical training
• Participates in technical presentations
• Participates and follows Safety procedures and promotes a Safety environment

Your background

• Bachelors Engineering certification
• 3 years minimum of service experience in but not limited to: power generation and correction, protection, transmission, drives, etc…
• Ability to formulate solutions to technical problems, prepare technical quotations and reports
• Able and willing to be called for Customer emergency situations and scheduled service calls requiring unsupervised work at customer sites.
• Strong verbal and written communication skills French & English written and oral
• Good interpersonal skills with customers and co-workers is extremely important
• Safety minded and proven safe work record
• Self-motivated and ability to work in a team environment as well as autonomously (as required)
• Strong computer skills: Office Suite, SAP, Web based tools – Linux an asset
• See problems as a challenge and be able to find solutions through research, peer networking and Centre of Excellence networking
• Must be able to travel about 30% and occasionally outside Canada