Service Support & On-site Service Coordinator

Basic Info

Saint-Laurent, QC, Quebec, Canada
Job type
Service and Maintenance
Professionals ( > 2 years of work experience)


  • Retirement plan
  • Medical insurance
  • Wellbeing program

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

Your responsibilities

  • Reviews specifications and determines departmental requirements for commissioning man-hours, cost of commissioning, technical manual requirements, time required for office support and training required by the customer
  • Handles post commissioning warranty activities
  • Coordinates field assignments to solve customers’ operational problems, optimize the performance of their equipment and commission new equipment
  • Works with Customer on field related problems
  • Reviews, interprets and comments on technical specifications
  • Recommends technical strategy and resolve technical problems
  • Performs technical product support for the AMO and key processes
  • Coordinates and assign field activities, including testing, inspections and site visits
  • Maintains awareness of technical and market trends
  • Participates in department administration
  • Follows scheduling and administrative procedures
  • Participates in technical training
  • Participates in technical presentations
  • Participates and follows Safety procedures and promotes a Safety environment

Your background

  • Bachelors Engineering certification
  • 3 years minimum of service experience in but not limited to: power generation and correction, protection, transmission, drives, etc…
  • Ability to formulate solutions to technical problems, prepare technical quotations and reports
  • Able and willing to be called for Customer emergency situations and scheduled service calls requiring unsupervised work at customer sites.
  • Strong verbal and written communication skills French & English written and oral
  • Good interpersonal skills with customers and co-workers is extremely important
  • Safety minded and proven safe work record
  • Self-motivated and ability to work in a team environment as well as autonomously (as required)
  • Strong computer skills: Office Suite, SAP, Web based tools – Linux an asset
  • See problems as a challenge and be able to find solutions through research, peer networking and Centre of Excellence networking
  • Must be able to travel about 30% and occasionally outside Canada

More about us

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.

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