CWA Field Service Engineer

CWA Field Service Engineer

The offer has expired.

The role will involve undertaking visits to customers’ sites in order to provide breakdown servicing, planned preventative maintenance, calibration contracts and installation/commissioning etc., on a wide variety ABB (Measurement & Analytics) products. You may be required to provide 24x7 service cover on a rota basis and also factory based workshop repairs. You should be used to dealing with clients on a daily basis. You must be able to work under your own initiative or as part of a team. The successful candidate will be required to travel throughout the UK and occasionally offshore / overseas. Overnight stays away from home will be required. Additional responsibilities include the promotion of service products and support offerings. It is important to note that as the strategy for Measurement & Analytics service is implemented and operationalized, this role may also develop to meet the evolving needs of the business.


The main responsibilities are:

- To deliver field based service offerings on customer’s premises, focussing mainly (although not exclusively) on ABB Continuous Water Analyser’s alongside other Measurement & Analytics product ranges.

- Develop and maintain customer relationships and satisfaction with service solutions.

- Support the development and delivery of training material for global service competency, working with product managers as required.

- Development of service products and strategies for growing service work and championing service business growth through projects and technological advancements
- Responsible for maintaining and delivering high standards of Health & Safety and exceeding customers’ safe-working expectations.

Functions include:

- Reporting to the Manager for MP Service, UK & Ireland.
- Regular customer liaison and problem solving.
Working as part of a service team to deliver on-site and workshop based repair, calibration and customer support services.
- Provide on-going liaison and relationship building of customer installed base.
- Identify opportunities for new business.


- Preferably qualified to ONC/HNC level in instrumentation, measurement control or equivalent, or recognised apprenticeship in a relevant discipline.
- Good PC skills
- Excellent Communication and Interpersonal Skills
- A flexible approach to work and good problem solving skills are also essential.
- Instrumentation experience having worked in one of the following industries - Water/Power Utilities, Food & Beverage, Chemical & Pharmacy, Oil & Gas is also preferred.
- Full valid UK driving licence and passport will be required

Competency requirements:
- Customer and Market Orientation
- Teamwork and Collaboration
- Engaging Others
- Personal Leadership
- Results Orientation
- Technical Excellence

Home Based, United Kingdom
Contract type:
Business unit:
Measurement & Analytics
Date posted:
Job function:
Service and Maintenance
Publication ID:

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner in ABB Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 147,000 employees.

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