Service Sales Specialist

Basic Info

Subang Jaya, Selangor, Malaysia
Job type
Service and Maintenance
Professionals ( > 2 years of work experience)

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

From rapid response and performance improvement to operational efficiency and life-cycle management, Service is one of our fastest-growing areas.

ABB’s Electrification business is a leading provider of a full range of protection, control and measurement solutions - enabling safer and smarter electricity flow from substation to the point of consumption. We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel.

Joining our team as Service Sales Specialist, you will deliver the service portfolio to ABB customers within the Distribution Solutions business line in Malaysia. Reporting to the Service Sales Manager, you will play a crucial role in implementing the service sales strategy.

Your responsibilities

  • Utilizing the ServIS database to understand the existing installed base and identifying and developing sales opportunities.
  • Driving sales volume and margin across the entire portfolio in collaboration with other business units.
  • Establishing long-term customer relationships by understanding customer requirements, responding immediately to issues and demonstrating in-depth technical Service product/solutions knowledge.
  • Communicating contract details in accordance with ABB offerings and strategy and managing associated administrative Sales processes.
  • Preparing and reviewing sales plans and proposing recovery actions when needed.
  • Implementing the Service sales strategy, with a focus on penetrating installed base, and promoting various upgrade,retrofit and value add solutions to the benefit of the customer and ABB.
  • Actively promoting ABB’s Service products and solutions during various marketing activities (trade fairs, exhibitions,conferences, customer meetings) while monitoring customer and market trends to develop effective marketing activities in collaboration with the Marketing team.
  • Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

  • A degree in Electrical/Electronic Engineering.
  • Experience in low voltage/medium voltage switchgear, protection relay or distribution solutions product portfolio.
  • More than 3 years of experience in Sales.
  • Proficient with MS Word and Excel.
  • Proven ability to develop and manage customer relationships.
  • A collaborative, solutions-oriented approach and strong communication skills.
  • If you meet the above criteria and are excited in joining a global progressive organization, we look forward to receiving your application.

More about us

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.

Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated.

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