IS Infrastructure Service Owner

Basic Info

Kraków, Małopolskie, Poland
Job type
Information Technology
Senior professionals ( > 5 years of work experience)

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

If you are looking for big, global challenges, Information Systems (IS) is the place to come. ABB's portfolio includes some
of the most advanced power and productivity products and systems in the world. If you have the energy, discipline and
intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons
and build your skills as you work with people all over the world.

Location: Kraków

Your main responsibility will be to own and manage IS Infrastructure Services in the following scope:

Your responsibilities

  • Understanding your services – know how your services operate, understand its infrastructure and the business value it provides
  • Providing a single point of contact for Business and IT colleagues for any inquiries related to provision of the IS service
  • Ensuring that appropriate support model is established for your services
  • Working closely with support teams on issues, leading to resolution and coordinating if needed
  • Planning, reviewing and scheduling the changes with IS Infrastructure team
  • Making sure all required IT engineers (DBA’s, OS admin’s etc.) are included in the process and aligned within the agreed maintenance window
  • Tracking and coordinating the work while the activities are being performed
  • Making sure all required health checks are done and the service is operational after the activities
  • Participation in projects related to your Service, for example driving IS Service Acceptance processes
  • Working closely with project teams as an SME for your Services
  • Making sure that Service Continuity plans are maintained and routinely tested
  • Conducting regular reviews of the metrics captured and identify potential areas of constraint
  • Ensuring the services comply with group infrastructure and security policies and standards
  • Actively maintaining your service knowledge base
  • Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your background

  • Being intensively driven, proactive and delivery focused person
  • Understanding of service management techniques, including change management and incident management
  • Good communication and presentation skills – versatility to communicate effectively with IT, Business, external vendors
  • and senior management
  • IT knowledge in order to understand system design and facilitate troubleshooting and communication with other IT
  • teams
  • Very good/good English
  • <Not required but desired>
  • Experience in project tracking, reporting and governance with understanding of the project delivery process
  • Knowledge of Windows, SQL DB, Web application servers architecture (hands-on experience in at least one of mentioned technologies)
  • Practical experience with delivery, implementation, service and management on external cloud platform such as Azure,
  • Amazon Web Services (AWS) and/or other cloud solutions
  • Skills and experience in infrastructure design, implementation and maintenance
  • Project management certification is a plus (ex. PMI, PMP or PRINCE2)

More about us

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.

We offer:
• An interesting job in a company promoting innovative and modern technologies
• Opportunity for professional development in an international environment and for increasing your abilities and skills in
various areas
• Employment in a stable company with an established position in the market
• Attractive salary based on your professional experience and skills
• Good working environment

To apply for the position, please send your application via our page.

We reserve the right to answer only to the chosen candidates.

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