GBS Contact Center Operator with Czech and Slovak

Basic Info

Location
Kraków, Małopolskie, Poland
Job type
Full-Time
Contract
Regular/Permanent
Sales
Professionals ( > 2 years of work experience)

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

Customer Contact Center organization has been established to provide a clear and easily accessible contact point for inquiries of any kind from customers - and other business Partners. Our goal is to improve the issue resolution process towards our customers, in order to achieve and maintain high level of customer satisfaction. Professional Contact Center agents interact with business partners and ensure that inquiries are routed to the right unit for resolution in a rapid and competent way.

To strengthen our Customer Contact Center, we are looking for the Contact Center Operator with fluent Czech & Slovak. In this role, You will be handling various customer issues, while delivering on world class customer service.
You will be receiving and processing external customers’ requests, redirecting them to appropriate departments within organization. Seize this unique opportunity to take an active part in shaping our new GBS Customer Contact Center, and grow together with the rapidly developing organization.

Your responsibilities

  • Act as first point of contact for the ABB’s customers
  • Provide excellent customer support, by processing customer enquires (phone, email, web, other channels) and resolving them in appropriate time and manner
  • Recording received queries into ABB systems
  • Proactively identify potential improvement areas in process, practices and tools together with the Team
  • Support regular maintenance of the contact list, intranet and web applications
  • Have a good level of understanding of the ABB’s product portfolio and solutions

Your background

  • University degree in any stream
  • Excellent Czech (B2/C1) and Slovak language (B2/C1) required
  • Good command of the English language – at least on B2 level
  • Previous customer service experience within Shared Service / GBS / Corporate environment preferred
  • Excellent verbal and written communication skills
  • Customer-oriented mindset

More about us

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.

Your benefits:

• Enjoy a stable employment in a company with a long history in innovation and technology
• Collaborate with experienced experts in an international environment
• Seize individual development and training opportunities, from job specific to soft skills
• Get private medical care (including offers for family members) and life insurance
• Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program
• Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities

Apply now for this job and become our next GBS Contact Center Operator with Czech and Slovak.

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