Director of Service- Northeast

Director of Service- Northeast

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ABB is seeking Director of Service - Northeast based in ABB's Mount Pleasant, PA location. As an integral member of the Power Grids US Service organization, drive a customer-centric, safety-first service organization to deliver short and medium-term P&L targets for the Northeast region. Ensure that each Business Unit’s (BU) ambitions for profitable growth are met for the region while maximizing overall gain for ABB.


Typical duties/responsibilities may include, but are not limited to, the following:
• In close alignment with the BUs, define and drive implementation of the Service strategy for the Power Grids Service business within the region through the analysis and identification of markets, customer segments, competitive moves, offerings of respective global business, and leadership of the team. Periodically review business model, strategy and footprint (geographic locations) decisions based on changes in market and/or labor conditions
• Build a high performance management team and energize team members, as well as the wider organization, on opportunities to fully realize business potential. Ensure robust and empowered customer facing organization (sales and service delivery) and periodically review opportunities for improvements in customer satisfaction, productivity and utilization. Ensures organization is properly staffed and skilled. Develops the team through training, competency development and coaching.
• Responsible for ensuring the operational performance of the regional unit is at or above budget on a quarterly and annual basis, while adhering to highest HSE standards, against various operational and financial indicators such as response time, customer satisfaction, orders, earnings, cash flow, etc. Executes the service and delivery sales channel strategy within the region.
• Drive change across the organization towards realizing the vision of “No.1 or 2 in transmission and distribution Service” through the “One Face to Customer” initiative. Identify potential risks and detractors to change and implement mitigating actions. Invests in improving quality of existing Service products and in developing new Service approaches to expand the portfolio in line with the global direction.
• Collaborate with all related internal contacts across Local Sales Organization, BUs, Americas Customer Care Center (CUBE) and division Service team members to obtain support and resources as well as ensure alignment, efficiency and effectiveness in the implementation of the business strategy. Utilizes common frameworks and participates in service development project and initiatives.
• Responsible for health and safety of the regional service team. Enforces a service safety and integrity culture throughout the organization.


Basic Qualification:
• Bachelor's Degree with 15 plus years’ of experience in service roles and leadership of a service team also needed.

Preferred Qualification:
• Experience applicable to energy industry.
• Experience in leading and developing high performance team.
• Ability to step in to fix/turn-around a troubled customer project if needed.
• Collaborative style with an ability to work in a highly matrixes environment.
• Past business development experience.
• Ability to work with customers, partners and other stakeholders.

• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Additional information

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to Resumes and applications will not be accepted in this manner.

Mount Pleasant, Pennsylvania, USA
Contract type:
Business unit:
Business Function Service
Date posted:
Job function:
Service and Maintenance
Publication ID:

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees.

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