Spare Parts Customer Service Account Manager

Spare Parts Customer Service Account Manager

The offer has expired.

*** Position will sit in Carson, CA or Kent, WA*** Are you ready to be a technology pioneer? A better world begins with you. ABB is seeking a Spare Parts Customer Service Account Manager responsible for efficiently managing all aspects of spare part sales and administration to exceed the customer’s delivery expectations, to ensure that the company is represented professionally, ethically, with high code of conduct and achieve the financial and commercial targets of the company.

Tasks:

Typical duties/responsibilities may include, but are not limited to, the following:
• Receive requests from customers, through various mediums, i.e. email, telephone, facsimile etc and prepare spare parts quotations, using the approved price and discount lists, in a timely manner meeting company legal and commercial requirements.
• Receive orders from customers, through various written mediums, i.e. email, facsimile etc., ensure that they meet ABB’s legal and commercial requirements, i.e. price, delivery, payment, terms and conditions etc and the required technical information are detailed, i.e. TC type, serial number, quantities etc, before proceeding to order/allocate spare parts and acknowledge the order to the customer in a timely manner.
• Communicate efficiently and effectively in a professional manner on all aspects of spare part activities, verbal or written, whilst protecting the company’s propriety information and intellectual property rights.
• Work with computer systems, i.e. Word, Excel and PowerPoint for the processing of all aspects of the order cycle (enquiries, opening orders, commercial documentation, invoicing, debits/credits, customer’s credit worthiness etc) according to the company’s policies and procedures.
• Maintain Accounts Receivables (A/R) to ensure that collections are made in a timely manner, recording progress in electronic systems, resolve invoice and collection issues and take corrective actions, where necessary.
• Check inventory in all locations, ensure efficient use of local parts, coordinate with each location transfer of spare parts as necessary in a timely manner and order spares from the factory, as required to meet customer’s demand.
• On 24-hour call to respond to spare parts requests from our customers and as directed by management.
• Maintain a filing system to ensure that the documentation meets/exceeds our ISO quality requirements and are held/archived to meet legal requirements for official paperwork.
• Internal sales with proactive support to the customers, high level interface and close working relations providing professional consultancy and advice to ensure the correct purchase on the right business terms.
• Act as Company’s representative working to the company’s code of conduct, safety rules and in an ethical manner to expand business activities and strives to satisfy and exceed customer’s needs and expectations.
• Maintain all quality aspects and discipline for job execution, through standard presentation of documentation, i.e. quotations, invoices, emails etc. within company guidelines/regulations.
• Maintain all aspects of commercial documentation and communication, with an understanding of financial and legal aspects of contracting with the customers and suppliers.
• Ensure that all work is in accordance with the quality procedures, company regulations, safety rules, meets our legal and commercial requirements, delivering the financial controls needed to achieve the company’s targets.
• Review and evaluate procedures, suggest and implement corrective actions where necessary.
• Special projects as required.

Requirements:

Basic qualifications :
- High school Diploma or GED and 5 years of professional work experience.

Preferred qualifications:
-Associates Degree and 5 years of customer service or account management experience in the Turbocharger industry.
- Working knowledge in MS Office, SAP, along with computer data entry knowledge.
- Good verbal and written communication skills, accurate and well organized.
-Must be team player with ability to work without continuous supervision, conscientious and efficient.

Additional information

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

Location:
Los Angeles, California, USA
Contract type:
Regular/Permanent
Business unit:
Business Unit Turbocharging
Date posted:
2018-07-12
Job function:
Service and Maintenance
Publication ID:
US65915345_E1

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees. www.abb.com

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