Associate Customer Service Tech Specialist

Associate Customer Service Tech Specialist

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Industrial Solutions empowers smarter business operations by connecting equipment, software, and services to protect, control, and optimize assets within electrical infrastructures. Across multiple energy-intensive industries, the business provides customers with end-to-end product and service solutions that help ensure the reliability and protection of their electrical infrastructure. A Project Planner / Coordinator has the responsibility of scheduling multiple teams of technicians to daily assignments, scheduling material release and scheduling deliveries along with driving projects to completion based on ABB or customer demands. This Position is the direct contact for customers and at times will provide services sales team support.


Typical duties/responsibilities may include, but are not limited to, the following:
• Ability to quote services intervals based on project SOW
• Ability to manage multiple projects at one time
• Maintains customer relations through issue management
• Data entry on project status
• Be responsible for on-time completion and quality of installation projects
• Take part in weekly project management calls and provide direct status of projects
• Schedule Material release or delivery with WH&H company
• Perform site walks to identify if SOW can be completed


Basic Qualifications:
• High School Diploma / GED
• Minimum of 6 years of experience in the telephone industry

Preferred Qualifications:
• Knowledge and high skill set in Microsoft Word and Excel
• Knowledge and high skill set in ABB/GE legacy DC power plants
• Knowledge and high skill set in current wireless support needs
• Exhibit strong communication skill
• Ability and Willingness to travel up to 100% including nights, some weekends and Holidays

Additional information

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to Resumes and applications will not be accepted in this manner.

Ontario, Ohio, USA
Contract type:
Business unit:
Industrial Solutions
Date posted:
Job function:
Production and Manufacturing
Publication ID:

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner in ABB Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 147,000 employees.

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