Turbocharger Sales Account Manager

Turbocharger Sales Account Manager

ABB is seeking a Sales Account Manager, to increase overall market share for ABB Turbochargers and increase the service revenue from our customers. This is accomplished by a direct sales approach meeting with customers and targeted potential prospects. This position works closely with Sales and Marketing Managers, Operations Managers, and Technical Managers, to help better understand our customer’s current requirements and promote the services offered by their corresponding service stations. Additionally, a major part of this position is to grow sales revenues via prospecting for new business and from our existing client base. The position is primarily travel based with an estimated 75% travel.


Typical duties/responsibilities may include, but are not limited to, the following:

• Acquire and develop new business opportunities within their corresponding regions by working with the Sales Manager as well as Operations Managers and Business Development Manager. Assist in developing a Strategic Sales Plan.
• Use and promote the use of CCRP (Customer Complaint Resolution Process) and evaluate customer satisfaction. Relay results back to Sales and Operations.
• Understand the delivery terms and quoting methods of the Turbocharging unit and explain same to customers.
• Understand the operations process of their corresponding service station.
• Visit customer in a sequence determined by sales and operations while logging corresponding visit reports in the visit management data base.
• Develop a structured customer visiting plan.
• Develop customer profiles for customers in all corresponding market segments. Marine, power generation, compression fields, etc.
• Estimate potential for current as well as future customers.
• Promote and perform CIAC (Customer Information Awareness Course) presentations after determining the appropriate customer with sales and operations.
• Understand, explain, and personally deliver SIKO letters whenever possible.
• Understanding and promote the execution of global contracts between ABB and customers.
• Report any trends observed in the industry back to sales and operations.
• Identify potential OPAC, TCMA, and/or MMA customers and understand the risks and benefits involved in these types of contracts.
• Understand the basic principles of internal combustions engines and the role of the turbocharger.
• Perform New Turbocharger performance visits as per requirements of the BU – performance drivers.
• Understand the full range of services ABB Turbocharging provides and how we interact with other services stations throughout the world.
• Be the point of contact between the company and the customer.
• Work with inside staff and specialists to resolve any customer issues.
• Seek out additional revenue potential from customers and uncover any issues, working to correct them.
• Ability to communicate efficiently and effectively in a professional manner on all aspects on service activities, verbal or written, whilst understanding the importance of protecting the company's propriety information and intellectual property rights.
• Knowledge and ability to work with computer systems for the processing of all aspects of the order cycle from enquiries, opening orders, commercial documentation, invoicing, debit/credit etc, within the company practices and procedures.
• Act as Company's representative working to the company's code of conduct and in an ethical manner to expand business activities and strives to satisfy and exceed customer's needs and expectations.
• Special projects as required.


Basic qualifications:

-High School Diploma or GED and 9 years of sales, or customer service, or mechanical experience;
- Associates Degree and 7 years of sales, or customer service, or mechanical experience;
-Bachelor's Degree and 5 years of sales, or customer service, or mechanical experience

Preferred qualifications:

-Bachelor's Degree and 5 years of sales experience in the turbocharging industry.
• Excellent communication skills, accurate, and well organized.
• Experience in communicating with customers in a professional and convincing manner.
• Strong customer orientation.
• Good judgment and problem-solving abilities are required. Proficient in MS Office and ERP systems.
• Some technical / mechanical understanding is required.
• Knowledge of reciprocating combustion engine technology and / or industry a plus.

Additional information

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
http://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

North Brunswick, New Jersey, USA
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ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner in ABB Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 147,000 employees. www.abb.com

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