With our ABB AbilityTM Collaborative Operations Centers now open in Singapore, Norway, and USA, we cover the world with a 24/7 up-to-speed support for our customers and their vessels sailing. Altogether we have nine Collaboration Centers. The centers in Singapore, Norway and USA (FL) function as 24/7 centers while the centers in Italy, Finland, Netherlands and Shanghai provide detailed product expertise. Additional centers in USA (CA) and Sweden are for ports.
We utilize the same data in all of the collaboration centers. This means we access the same databases, and we can support you from all of the locations. Our engineers have access to real time data to support and reduce the time to fix onboard issues, or fix the issues we notice even before happening.
With ABB's 24/7 Care you have a single point of contact. You have one phone number which will be answered by our technical engineers on duty. Depending on the time, they could be sitting in Oslo, Miramar, or Singapore. We support all ABB marine related issues from these centers.
What makes us different?
Even though we have the 24/7 Care concept now up and running, it does not differentiate us enough on its own. ABB is one of the only, if not the only, system supplierthat provides the full value chain with their own factories for components. Being "One ABB" we have the direct connections, and because of that our customers have one point of contact for all support.We truly are a one stop shop, and we believe we both benefit of it. No matter if you need support for your drives, propulsion, automation, or any system on board. We service you from the bridge to the propeller, and everything in between.
3 tier services
As our customers have different needs, we have designed different service levels to respond to these needs. Customer can choose from a more basic frame agreement type of service to service levels where we add on-line and pro-active services. As a customer, you can choose how you want to be served.