Secure remote access to world-class expertise from your site
Issues we typically see
- Recurring system errors that require fast support response
- Extended down-time while waiting for engineer to travel to site
- Additional support needed due to on-site labor reductions
There are two options to enable connectivity:
- ABB Secure Remote Access Platform (RAP)
- Customer provided VPN
Either method provides fast connectivity to global subject matter experts (SMEs), and allows engineers to quickly access information to troubleshoot problems without allocating time to travel to site.
ABB Remote Access Platform (RAP)
In addition to enabling a secure connection and quick access, ABB's RAP subscription service solution allows routine, proactive data gathering which supports the delivery of additional advanced service offerings.
Virtual Private Network (VPN)
Existing customer provided VPN remote connectivity functions well for reactive troubleshooting, however it is not suitable to provide advanced proactive support.
Why ours is better
The ABB Remote Access platform provides a secure connection to the site, configured to meet all IT and regulatory security requirements.
Access to an established Remote Access Platform enables fast access to a larger pool of technical and global support resources and enhances the efficiency of service delivery and effectiveness of support, while eliminating some or all associated travel costs and delays.
As the OEM, our process delivers the highest value in product specific services and solutions.
For more information see the download documents section below.