What are the biggest challenges you have come across in your role?
I try to constantly maintain and build upon my relationships with customers as a trusted advisor. I don’t want them to see me as anything else … and don’t want to damage relationships that I’ve spent years carefully cultivating. In my line of work you are selling your self, knowledge, support, and experience. We have to ensure that all data is indisputable and repeatable, and give customers a compelling value proposition with ABB. My challenge is, I don’t help people with analyzer problems; I help analyzers with people problems.
What sort of projects are you involved in now?
To name a few…
Dissolved Oxygen monitoring in Wastewater Aeration Basins.
Process pH measurement in Pulp and Paper, Chemical, and Refining.
Ultra-pure water analysis in Semiconductor & Fossil Fuel Power Plants.
Turbidity/TSS monitoring for ash pond closures at Coal Fired Power Plants.
Reuse water analysis in Oil & Gas & Water/Wastewater treatment.
Biological Nutrient Monitoring and Removal in Wastewater Treatment.
My previous experience has been in Chemical & Power, I now work across a variety of verticals including Oil & Gas, Refining, Food & Beverage, Pulp & Paper, Semiconductor manufacturing, and Municipal Water & Wastewater. All have different challenges that can vary from project to project. Each customer may have different priorities or even legacy equipment, and so I have to use some creativity to generate a solution that works, assuring customer satisfaction every time.
I am Tony Magnusen, and that’s why I love my job!