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Restart with ABB Service and Support today

To support customers in the resumption of operations, ABB’s Robotics and Discrete Automation business is offering a targeted support package to help restart production lines. Our Services teams are here to help you keep production running now, and ramp up for tomorrow. We’re ready when you are! Here’s how we can help.

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Connect, train and get support remotely

Free Condition Monitoring and Diagnostics through 2020

Monitor the health and performance of a single robot or your entire fleet, and keep your robot systems performing at their best. ABB Ability™ Connected Services provide actionable intelligence identifying potential costly and time-consuming issues before they occur.

Offer ends December 31.

Get it today
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10% off Asset Optimization

Prevent costly and time-consuming incidents, and speed up your issue resolution and response times by up to 60%. Our Asset Optimization analyzes your systems and identifies robots, components and software that are not running optimally. The system provides proactive recommendations for you to optimized performance and uptime.

Offer ends June 30.

Contact your ABB representative today

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10% off Service Box

Connect your robot to ABB Ability™ using our ABB Service Box. The box connects via complimentary cellular connectivity (3G) for IRC5 controllers (RW 6.04 onwards).

Offer valid with purchase of an ABB Ability™ Connected Services contract.

Offer ends June 30.

Note: 3G-enabled OmniCore controllers don’t require a Service Box. The Power on Connect functionality is built in and automatically connects the controller to ABB Ability™ without any setup or cost.

Contact your ABB representative today to get connected.

10% off Web-based Training

Realize your robots’ full potential with virtual robot programming training for all levels. Our ABB Trainers offer standard packages and customized training aimed at preparing your team to get the most out of your robot systems.

Offer ends June 30.

Contact your local ABB representative and book a web-based training.

Free RobotStudio® through 2020

Simulate and program your robot systems using RobotStudio. The software creates a digital twin of your physical assets so you can visualize your production line from anywhere without interrupting production.

All RobotStudio functionalities, including all Powerpacks and CAD convertors, digital twin and Virtual Reality meetings are available free of change through 2020.

Offer ends December 31.

Download RobotStudio

Secure parts & maintenance for fast restart

10% off Spare Parts package through June 2020

Are your robots ready to get back to work? Safeguard your production with spare and wear parts packages. Until the end of June 2020, we’re offering package discounts of up to 10% with purchases over 25,000 USD. 

Offer ends June 30.

Contact your local ABB representative today.

Preventive Maintenance

Make sure your equipment is ready to restart. Contact your local ABB representative today for preventive maintenance and consumables.

Contact your local ABB representative today.

10% off Virtual Tech Support

Ready to re-start? Our ABB Service Specialists are here to help your local maintenance crews. Get 10% off virtual support assisting and/or on site intervention (travel expenses not included).

Offer ends June 30.

Contact your local ABB representative today.

10% off Inspection During Warranty

If your robot is nearing the end of its warranty, now is the time for maintenance. Order through June 2020 and get 10% off inspection (excl travel) for robots that will go out of warranty. Necessary repairs will be done under warranty.

Offer ends June 30.

Contact your local ABB representative today.

Extend the lifetime of your equipment

10% off when Upgrading your Equipment

Extend the life of your robots. Upgrade your controllers or manipulators to keep your systems more productive and working longer. Now with 10% discount.


Offer ends June 30

Contact your local ABB representative and upgrade your equipment today. 

ABB’s Robotics and Discrete Automation targeted support package cannot be combined with any other sale, promotion, discount or other offer. The package is available in all markets except Japan, South Korea and China. Key software services (ABB Ability™ Connected Services Condition Monitoring & Diagnostics; RobotStudio® and Virtual Technical Support) are available free of charge to customers until December 31st, 2020. The adequate category ABB General Terms and Conditions are applicable. Please contact your local ABB Robotics & Discrete Automation representative for more information.