ABB Basic Care helps you resolve any issue you may encounter. You also have access to ABB’s global support and warranty services. Should you have a query, ABB’s unique access to your robot history provides faster recovery of your robot status, restoring your production quickly. We keep track of your robots’ health and service history to diagnose and resolve problems swiftly. Upon request, and at standard cost, ABB certified Field Service Engineers are on stand-by to support with on-site audits, repair and response to any unforeseen disruptions.
Condition Monitoring & Diagnostics, part of the Connected Services product suite, is a secure 24/7 monitoring and diagnostics service that ensures faster reaction time, higher efficiency and better service technician preparation for on-site calls and technical support. This ultimately helps to keep robot systems running at optimal performance.
ABB’s Connected Services are also available for all your already installed ABB robots. We invite you to talk to your local ABB representative.