ABB SolutionsBank - Online Technical Support

SolutionsBank is a global Internet portal to customer support and knowledge management, that enables customers to quickly locate manuals, documents, field reports, troubleshooting guides and software updates specific to ABB products and systems.

We have harnessed the power of the Internet to bring you the products and services that you need to support your operation.

  • Access latest technical and product information, order parts, track service calls, download hardware and software updates, and register for training.
  • Stay informed about new technical publications and software releases with our AutoNotification service, Recent & Popular Content statistics and news announcements.
  • Personalize your screens and views using advanced features of My SolutionsBank to focus on ABB products and services applicable to your site.
  • Solve your own technical support case using KnowledgeBank troubleshooting tools -- online, when it's most convenient for you!

Publications library stores ABB product documentation, manuals and technical publications at your finger tips. Thousands of technical and service updates, change notices, release notes, specifications, drawings, field alerts and product instruction manuals are conveniently available online, on demand.

Downloads section allows users to browse and download the latest software patches and service packs, and to update their system immediately. Users can find associated release notes and applicability to their ABB software applications. Updates are available immediately upon release of new software. The database is organized by product family for easy retrieval. 

KnowledgeBank is a valuable, self-service, case-reasoning knowledge management system created to help users quickly locate hardware and software solutions and information online. KnowledgeBank is automatically updated daily as new support case solutions are dynamically incorporated. It enables users to take full advantage of a variety of solutions generated from actual customer support cases.

Video Library - as always, we are looking for new ways to deliver support information to our users. ABB Video Instructions created by our product experts provide interactive sound and video guides, making it easier to learn and understand many of the topics that consisted, at one time, of a long series of text that users would have to read without clear visualization. 

AutoNotification allows users to stay informed about specific product publications and technical updates.

User Forums - post your questions and participate in technical group discussions with other users and ABB service personnel.

SupportView provides the flexibility of tracking the resolution progress of open cases or checking up on the activity of open or closed case histories, including the resolution time and total number of cases logged.

My SolutionsBank is an advanced user interface, offering full user flexibility in how information is presented in the product-based navigation and search structure. 

Mobile Applications - KBMobile and SVMobile are the latest addition to the ABB Customer Support mobile platform and the ABB SolutionsBank suite. The apps are available for iPhone, iPad, Android and tablet PCs.

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