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Technical support and repairs

Corrective actions are needed from time to time when unscheduled problems occur. ABB is committed to supplying support solutions that meet our customers needs and specifications.

To rectify a problem as soon as possible, we provide several support options. Rapid Response provides expert support via phone, e-mail, or other agreed means of contact. Short responsetime to a knowledgeable ABB engineer provides immediate access to solutions, saving valuable time. Minor incidents can be resolved quickly, and in the event of a major issue, immediate support is available.

24/7 phone
In the event of a problem, 24/7 phone support provides the security of a hotline at any time by phone, e-mail, or some other agreed upon means of contact. 

24/7 remote
The remote assistance for HVDC enables ABB to immediately start troubleshooting and monitor a converter station from a secure remote location within the ABB network.

24/7 on-site
The on-site corrective maintenance service guarantees that a support engineer will arrive on your site within an agreed period of time.

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