To rectify a problem as soon as possible, we provide several support options. Rapid Response provides expert support via phone, e-mail, or other agreed means of contact. Short responsetime to a knowledgeable ABB engineer provides immediate access to solutions, saving valuable time. Minor incidents can be resolved quickly, and in the event of a major issue, immediate support is available.
In the event of a problem, 24/7 phone support provides the security of a hotline at any time by phone, e-mail, or some other agreed upon means of contact.
The remote assistance for HVDC enables ABB to immediately start troubleshooting and monitor a converter station from a secure remote location within the ABB network.
The on-site corrective maintenance service guarantees that a support engineer will arrive on your site within an agreed period of time.