Fostering a collaborative relationship with customers allows ABB to gain a deeper understanding of their customers’ business needs and therefore provide tailored services that address their unique businesses.
ABB worked closely with Hellenic Seaways to develop a tailored package with appropriate maintenance planning that ensures the ferry operators’ services run smoothly. The package takes into consideration the actual operation hours and the equipment scheduling needs of the customer, such as visits to ports, overhauls and peak periods.
Cost control is a constant issue for operators so long-term agreements offer costs predictability and peace of mind. High performance turbocharging, with predictable maintenance costs removes uncertainties, making Turbo LifecycleCare highly appealing for Hellenic Seaways. However, the benefits go beyond that of predictable spend. These agreements also provide the reassurance that maintenance will be performed quickly and to a high standard. The customized approached to these agreements gives the customer a ‘priority service’, providing a guaranteed timescale for repair which transfers the risk from the operator to the supplier, ABB Turbocharging.