Remote services save money, especially for mills located in areas that are difficult and time-consuming for service personnel to reach.
To provide remote services to paper mills, Dannelly says suppliers need staff with a very rare skills set. Their specialists must have three areas of expertise: an in-depth understanding of the pulp and paper process, controls and the system that operates the process.
“There are only a few people around the world with the skills to give the customer what they need to optimize their systems,” says Dannelly. “It understands how the many different process components work together and which ones are the critical ones for you. We provide an analysis of the process to see which parts are having the most impact on the variability or problems.”
Remote services give ABB the capability to access system data from both inside and outside the Cowpens mill. The result: ABB specialists can effectively monitor and troubleshoot without having to be onsite. At Cowpens, which is a three-hour drive from the Hartsfield-Jackson Atlanta Airport, this has meant considerable savings in time and cost.