服务协议

Securing your productivity

ABB’s Robot service agreements provide peace of mind, increased availability, and better performance. The options to cover all your needs range from preventive maintenance up to flat fee options for spare parts, labor and more. We take care of your robots, so you can take care of your business.

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Frequently used combinations

Choose and combine any of the services below to get the perfect fit for your needs

Choose from the following offering

Technical support

Our technical support specialists will be available to you during the opening hours that suit your needs and support you from afar by phone, mail or remotely to make sure your equipment is up and running with minimum delay.

Our offering

Technical support (hourly / daily availability)
Remote video assistance

Onsite support

ABB tailors and prioritizes the response time on site according to your needs and can additionally provide prepaid labour hour packages to simplify your processes or even have Resident engineers at your site for agreed timeframes and duration.

Our offering

Prepaid labor hour packages
Resident engineer
Response time (on site)

Maintenance

Extended robot equipment lifetime, less service calls and reduced downtime. We functional checking, necessary adjustments and lubrication but can also keep it light with an Inspection or enhance the maintenance by analyzing your robots data and providing Condition Based Maintenance reports.

Our offering

Total cost of ownership control

ABB's Service Agreements can help you to get absolute control over your service costs by offering a flat fee for Spare Parts or Labor. Also travel cost can be secured with a fixed travel fee per intervention.

Our offering

Spare parts flat fee
Labor Flat fee
Fixed Travel fee

Connected Services

For up to 25% fewer incidents and 60% faster response time and issue recovery A suite of five digital services for your connected robot systems Providing advanced analytics for improved uptime and performance, while lowering lifetime costs.

Our offering

Condition Monitoring & Diagnostics
Backup Management
Fleet Assessment
Asset Optimization
Remote Access

Training

We take care of the regular development and training of your teams, for best efficiency and knowledge protection. You can choose between several forms of training according to your needs: From teacher-led training, either in one of our training centers on your premises, to RobotStudio® for self-paced learning.

Our offering